Refund policy

• You can inspect your order. If you are not satisfied, you can refuse delivery without paying the shipping fee. You have the right to choose between an exchange or a full refund.

• To ensure the highest quality for our customers, we adhere to strict health and safety standards in handling food products. Therefore, please read the following policy:

First: Customer Rights Upon Delivery

The customer has the right to inspect the entire order upon delivery in the presence of the delivery representative and verify:

• The product's safety

• Its conformity to the order

• The condition and quality of the order

In case of any problem, the customer has the right to refuse delivery or request an immediate exchange without paying any delivery fees.

Second: Returns After Opening or Use
Due to the nature of our food products, no product can be returned or exchanged after 24 hours of opening or use, in order to ensure the safety of all customers.

Third: Conditions for Returns or Exchanges While the Delivery Person is Present
Returns or exchanges are only permitted in the following cases:

• The product arrived damaged or unfit for consumption.

• There was an error in the order (different type, incorrect quantity, or poor hygiene).

Fourth: Conditions for Returns or Exchanges If the Delivery Person Has Left
• The problem is difficult to detect while the delivery person was present, and the product has a hidden defect.

• The problem must be reported within 24 hours of receipt.

• The product must be completely sealed and unused except for inspection.

• The original packaging must be retained.

• The purchase invoice or proof of payment must be provided.

Fifth: Return Request Procedure
Contact customer service via WhatsApp within 24 hours

And do the following:

• Send clear photos of the product from all angles

• Explain the reason for the complaint in a message

• Store the product at a temperature below 18°C until the issue is reviewed

Sixth: Compensation Policy

In case of an error on Taza's part:

• The company will bear all shipping costs

The customer can choose between:

• Replacing the product

• Returning the product permanently and receiving a full refund to the same payment method

In case of an error on the customer's part:

• The customer will bear the shipping costs for the return or exchange

Seventh: Exceptions
• Returns due to a change of mind are not accepted.

Products that have been:

• Opened and altered from their original condition

• Stored improperly (outside of refrigeration) resulting in spoilage

Our Commitment
At “Taza,” we guarantee high quality and a safe experience… and your rights are protected from the moment of receipt.